Implementation of the Protocoler's Role on Facilitating the Agenda of the Regional Head
DOI:
https://doi.org/10.56070/ibmaj.2025.018Keywords:
Implementation, Leadership Performance, Protocoler's RoleAbstract
This study aims to analyze the role of the Protocol Section in facilitating the Regional Head's agenda, as well as identifying inhibiting and supporting factors that affect its performance. The research was conducted in the Protocol Section of Pasuruan City at the Regional Secretariat Office of Pasuruan City, Panggungrejo District, Pasuruan City, East Java Province. The data analysis technique in this study used descriptive qualitative analysis. This research found that the Pasuruan City Protocol and Leadership Communication Section has a strategic role in supporting the Regional Head's agenda and creating a positive image of the government. Based on Perwali Number 53 of 2022, this section has carried out the tasks of leadership facilitation, guest management, agenda preparation, and government communication. With an achievement of 90% of the annual target and completion of 107 out of 112 service requests, the effectiveness of this section's work is relatively high. The evaluation of the Regional Government Work Plan (RKPD) for the fourth quarter of 2024 also showed good performance, including budget management. However, challenges remain in improving human resources, SOP-based discipline, and optimizing regulations. Increased transparency, archive systems, and effective communication are needed to strengthen government professionalism. Regular evaluation and modern management are needed to improve the effectiveness and transparency of governance. This research is expected to help the Protocol and Communication Section of Pasuruan City Leaders improve human resources through continuous training, including event management, protocol, and readiness to face urgent situations. In addition, using technology can improve efficiency, communication, transparency, and governance accountability.
Downloads
References
Febrinaldi, Firman, A., & Badaruddin. (2022). Pengaruh Human Capital, Komunikasi Organisasi, dan Budaya Kerja terhadap Kinerja Pegawai Protokoler pada Sekretariat Daerah Kota Parepare. Jurnal Magister Manajemen Nobel Indonesia, 3(3), 381–395.
Hernani. (2014). Studi Tentang Penerapan Kegiatan Keprotokolan Di Kantor Gubernur Provinsi Kalimantan Timur (Hernani) [Universitas Mulawarman]. https://ejournal.ilkom.fisip-unmul.ac.id/site/?p=1592
Inanda, M. D., Sukowati, P., & Widjajani, R. (2022). Study on implementation of regulations on delegation of regent's authority to subdistrict head in Probolinggo. Cross Current International Journal of Economics, Management and Media Studies, 4(5), 81–88.
MPR. (2006). Materi Sosialisasi Putusan Majelis Permusyawaratan Rakyat Republik Indonesia : Ketetapan MPR RI dan Keputusan MPR RI (2nd ed.). Sekertariat Jenderal MPR RI.
Novia, S. (2023). Peran Protokoler dalam Menunjang kegiatan Dinas Bupati (Studi Protokoler Pemda Kabupaten Lebong tahun 2020-2022). Skripsi, IAIN Curup.
Pemerintah Pusat Indonesia. (2004). Undang-undang (UU) Nomor 32 Tahun 2004 tentang Pemerintahan Daerah. https://peraturan.bpk.go.id/Details/40768
Pemerintah Pusat Indonesia. (2009a). Undang-undang (UU) Nomor 20 Tahun 2009 tentang Gelar, Tanda Jasa, dan Tanda Kehormatan. https://peraturan.bpk.go.id/Details/38640
Pemerintah Pusat Indonesia. (2009b). Undang-undang (UU) Nomor 24 Tahun 2009 tentang Bendera, Bahasa, dan Lambang Negara, serta Lagu Kebangsaan. https://peraturan.bpk.go.id/Details/38661/uu-no-24-tahun-2009
Pemerintah Pusat Indonesia. (2010). Undang-undang (UU) Nomor 9 Tahun 2010 tentang Keprotokolan. https://peraturan.bpk.go.id/Details/38549/uu-no-9-tahun-2010
Presiden Republik Indonesia. (1978). Ketetapan Majelis Permusyawaratan Rakyat Republik Indonesia Nomor Iii/Mpr/1978 Tahun 1978 Tentang Kedudukan Dan Hubungan Tata-Kerja Lembaga Tertinggi Negara Dengan/Atau Antar Lembaga-Lembaga Tinggi Negara. https://www.hukumonline.com/pusatdata/detail/lt50596c1205fc4/ketetapan-mpr-nomor-iii-mpr-1978-tahun-1978/
Presiden Republik Indonesia. (1982). Undang-Undang Republik Indonesia Nomor 1 Tahun 1982 Tentang Pengesahan Konvensi Wina Mengenai Hubungan Diplomatik Beserta Protokol Opsionalnya Mengenai Hal Memperoleh Kewarganegaraan (Vienna Convention On Diplomatic Relations And Optional Protocol To The . https://peraturan.bpk.go.id/Home/Download/35817/UU Nomor 1 Tahun 1982.pdf
Pitria, R., Nur, T., & Amirulloh, M. R. (2023). Pengaruh Kompensasi Terhadap Kinerja Pegawai Bagian Protokol, Komunikasi Dan Tata Usaha Pimpinan Di Sekretariat Daerah. Jurnal Governansi, 9(1), 53–60. https://doi.org/10.30997/jgs.v9i1.5460
Ruslan, R. (2006). Manajemen public relations dan media komunikasi : konsepsi dan aplikasi (Revisi). Raja Grafindo Persada.
Schein, E. H. (2008). Organizational Culture and Leadership (4th ed.). John Wiley & Sons.
Setiyono, E., Prabaningrum, D., Nugraha, L. H., & Madyaningtyas, R. (2022). Peran Protokol UNNES Dalam Kegiatan di Universitas Negeri Semarang. Komunikologi : Jurnal Ilmiah Ilmu Komunikasi, 19(1), 15-21.
Shania Salma Thalib, & Alkatiri, J. (2021). Pola Komunikasi Protokol Dalam Pelayanan Pimpinan: Studi Pada Protokol Kementerian Pendidikan dan Kebudayaan. CoverAge: Journal of Strategic Communication, 12(1), 1–15. https://doi.org/10.35814/coverage.v12i1.2339
Siagian, S. (2000). Organisasi, kepemimpinan dan perilaku administrasi (6th ed.). Gunung Agung.
Soekanto, S. (2002). Teori Peranan. Bumi Aksara.
Sulistiyo, U. (2019). Buku Ajar Metode Penelitian Kualitatif. PT. Salim Media Indonesia.
Terry, G. R. (2005). Principles of Management (5th ed.). Irwin series in management.
Thalib, S. S.,& Alkatiri, J. (2021). Pola Komunikasi Protokol dalam Pelayanan Pimpinan Kementerian Pendidikan dan Kebudayaan. Journal of Strategic Communication, 12(2), 1-15.
Wijayanti, I. D. S. (2008). Manajemen (2nd ed.). Nuha Medika.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Ade Guruh Diputra, Sri Hartini Jatmikowati, Wahyu Wiyani

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.